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Collections and Recoveries Manager

  • Location: London
  • Salary: £45,000 per year
  • Job Type:Permanent

Posted 18 days ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Expiry Date: 01 September 2022
  • Job Ref: NC/19388

​Job Description:

My client is looking for a Collections and Recoveries Manager to manage the effective collection of default residential mortgage accounts through the development and implementation of optimal collection and work out strategies.

• Manager a small team of agents.

• Ensure that key mortgage arrears life cycle events are effectively monitored and managed

• Develop and maintain effective, compliant borrower contact strategies

• Ensure that collections policies and procedures are up to date and reflective of current practice

• Be accountable for the performance of teams and all employees managed, ensuring that all line management activities are undertaken as required

• Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

• Take ownership and deliver effective results from the team based in India through effective oversight

• Develop, govern and monitor effective relationships with key third party suppliers

• Ensure account information is up to date and reflects the current status of the interaction with the borrowers

• Spearhead the delivery of detailed monthly MI summarising performance

Skills & Experience

• Experience in collection background within Financial Services

• 3 years’ experience in managing outcome focussed work-out strategies is essential

• 3 years previous Line Management experience is essential

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.