Collections Agent
Remote role
Salary £23,000 OTE £30,000 - £50,000
Hours: Flexible Monday - Sunday
The Company
This company has been operating for over 40 years, supporting hundreds of local authorities. They have created a friendly, welcoming workplace where everyone is working towards the same cause, providing the best possible services for their clients.
Key Responsibilities of the Collections Agent:
Make outbound calls to customers that owe money to the company's local authority clients or third parties acting on their behalf
Collect payment in full and ensure a high standard of customer service at all times
Remain empathic, calm, and act in a professional, respectful, and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case
Obtain questionnaire details from customers who may be in financial difficulties
Negotiate payment arrangements in accordance with guidelines and refer cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
Required knowledge and experience for the Collections Agent role:
Evident desire to achieve results and seek continuous self-improvement
Target driven and capable of managing your own workload and conflicting priorities
Previous practical office administration experience
Attention to detail - able to spot errors and rectify mistakes quickly
Comfortable in using a variety of technologies and software systems
Positive and results-orientated approach in a team environment
Excellent written and verbal communication skills - able to interact effectively at all levels
Confident in dealing with customers over the telephone - often in difficult circumstances
Work to procedures and policies designed for the team
Applicants must be located and eligible to work in the UK without sponsorship.
_________________________________
Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.
If you would like this job advertisement in an alternative format, please contact MERJE directly.