Collections Agent
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Location
Cheadle Hulme
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Discipline:
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Job type:
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Salary:
£22k plus bonus (very achievable, up to £900 per month)
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Consultant:
#
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Email:
scordwell@merje.com
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Job ref:
SC/16227
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Published:
about 1 year ago
Salary: £22k plus bonus (very achievable, up to £900 per month)
Location: Cheadle
Hours: 37.5 hpw between 8am and 7pm Mon - Fri and 1 in 4 Saturday’s
Job Description: This is an exciting opportunity as a Collections Advisor (Account Manager) to join a collections team in Cheadle. The Collections Advisor (Account Manager) job is responsible for collecting payment from customers who have fallen into arrears with their loan repayments. You will have a passion for delivering excellent customer service, be self-motivated and pro-active.
Key responsibilities include:
- Inbound and Outbound telephone communication to Customers
- Identifying the reasons why customers are unable to maintain their loan repayments
- Collecting immediate repayments
- Negotiating payment plans that are appropriate to customer’s circumstances
- Take ownership of accounts in arrangement to bring the account out of arrears
- Treat each customer as an individual
- Achieve quality and KPI targets as set by the business
- Conducting ‘keeping in touch’ calls with customers who have made payment arrangements
- Immediately contacting customers who have had bounced / cancelled Direct Debits
- Promoting Direct Debit as the payment method of choice with customers
- Processing CPA payments
- Handling emails for customers in arrears
The Person:
- Experience of working in a B2C collections role required
- Experience / knowledge of Financial Services sector
- Experience of working in Debt Management or Collections is desirable
Skills & Behaviours:
- Passion for excellent customer service
- Prioritise and manage own workload
- Flexible approach
- Excellent communication skills with the ability to build rapport
- Empathetic to customer circumstances, providing reassurance to customers who may be in difficult circumstances
- Self-motivated and pro-active
- Accuracy and attention to detail
- Professional approach
Core Values:
- Honesty
- Integrity
- Trustworthy
- Teamwork