Salary: £22k plus bonus (very achievable, up to £900 per month)

Location: Cheadle

Hours: 37.5 hpw between 8am and 7pm Mon - Fri and 1 in 4 Saturday’s                

Job Description:  This is an exciting opportunity as a Collections Advisor (Account Manager) to join a collections team in Cheadle.  The Collections Advisor (Account Manager) job is responsible for collecting payment from customers who have fallen into arrears with their loan repayments.  You will have a passion for delivering excellent customer service, be self-motivated and pro-active.

Key responsibilities include:

• Inbound and Outbound telephone communication to Customers
• Identifying the reasons why customers are unable to maintain their loan repayments
• Collecting immediate repayments
• Negotiating payment plans that are appropriate to customer’s circumstances
• Take ownership of accounts in arrangement to bring the account out of arrears
• Treat each customer as an individual
• Achieve quality and KPI targets as set by the business
• Conducting ‘keeping in touch’ calls with customers who have made payment arrangements
• Immediately contacting customers who have had bounced / cancelled Direct Debits
• Promoting Direct Debit as the payment method of choice with customers
• Processing CPA payments
• Handling emails for customers in arrears

The Person:

• Experience of working in a B2C collections role required
• Experience / knowledge of Financial Services sector
• Experience of working in Debt Management or Collections is desirable

Skills & Behaviours:

• Passion for excellent customer service
• Prioritise and manage own workload
• Flexible approach
• Excellent communication skills with the ability to build rapport
• Empathetic to customer circumstances, providing reassurance to customers who may be in difficult circumstances
• Self-motivated and pro-active
• Accuracy and attention to detail
• Professional approach

Core Values:

• Honesty

• Integrity
• Trustworthy
• Teamwork