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Collections Agent

  • Location: Wigan
  • Salary: £20,000 pa per year
  • Job Type:Permanent

Posted 6 months ago

  • Sector: Front-Line Talent, Customer Contact
  • Contact: Mandy Thompson
  • Contact Email:
  • Start Date: A.S.A.P
  • Expiry Date: 26 February 2021
  • Job Ref: MT/17141M

Start Date:     ASAP

Location:        Wigan

Hours:      Full time


Reporting into the Financial Controller your primary goal is to provide support to the Finance Department. The main function of the role is to provide an effective support service with core accountabilities including product refunds to our customers


Duties and Responsibilities:

  • Resolve customer account queries in a timely manner through the ticketing system
  • Approve refunds, communicate to customer and make payment as per KPI’s
  • Respond and defend chargebacks and other payment disputes
  • Maintain the refund and chargeback trackers
  • Contact customers by telephone who are delinquent and agree repayment plans
  • Maintain accurate customer information on customer files
  • Provide information to contribute to the reporting of department KPIs
  • Provide information to contribute to monthly and weekly cash forecasting
  • Provide cover for other team members when necessary


  • Proficient Excel user
  • Experience in finance function within an Ecommerce or Retail business
  • Accurate eye for detail
  • Ability to work to tight deadlines
  • Promote team spirit


Keywords: accounts assistant, credit control, credit controller, junior accounts, debt collection,