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Collections Agent

  • Location: Wilmslow
  • Salary: Up to £30,000 DOE + Benefits per year
  • Job Type:Permanent

Posted about 1 year ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Expiry Date: 07 March 2023
  • Job Ref: SB/9987

​Up to 30K DOE + Benefits

Full time, permanent – Monday-Friday 37.5 Hours

A fantastic opportunity for a Collections Agent to collect debts and resolve outstanding balances, ensuring the complete repayment of loans. The role requires a high level of organisation and excellent communication skills to manage expectations both internally and externally with clients and solicitors ensuring difficulties in collecting repayments are escalated appropriately and effectively.

Collections Agent Responsibilities:

•Collaborate with the internal finance team on debt collection

•Contacting debtors by phone and email to understand any delays in repayment and negotiate debt recovery.

• Develop payment plans to support repayment of loans.

• Clear communication of debt repayment plans and options to debtors both verbally and in writing to ensure clear understanding.

•Locate debtors through publicly available databases such as Credit bureau information, background checks and loan documentation.

•Processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.

•Ensuring compliance with the Fair Debt Collections Act.

•Where appropriate, engage solicitors in the collection of repayments.

•Maintaining accurate records of repayment and repayment plans

Experience & Skills:

•Excellent interpersonal skills

•Attention to detail, high-level numeracy and an understanding of financial processes.

•Expert knowledge of databases, word processors and spreadsheets

•Proven customer service skills

•Exceptional organisation skills

•Ability to multi-task and prioritise effectively

•Problem solving approach and solutions driven

•Clear understanding of FDCPA regulations

•Previous experience in a collections agent or debt collections role.

Benefits:

•24 holidays, plus bank holidays, (Increases to 25 after 1 year’s service)

•Annual bonus

•24-hour colleague assistance helpline

•Westfield Health cash plan

•Team social events and trip

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks- Employment references, ID, DBS, Credit check.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.