Collections Agent

Salary: £23K - £28K

Hours: Monday – Friday 9-5.30

Job Description:  This is an exciting opportunity for an experienced Collections Agent to join an innovative and experienced team based in Central London. The ideal candidate will be excited about the opportunity to help both lenders and borrowers reach a mutually agreed upon payment plan to settle existing past due accounts. As a Collections Agent you’ll work with debtors on a daily basis, negotiating with clients to come to a payment plan suitable for all parties. We’re looking for someone who is persistent in the face of obstacles and difficult clients.

Key responsibilities include:

  • Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
  • Negotiating, implementing and monitoring feasible repayment solutions that take into account the client's circumstances while balancing the best interests of the business
  • Investigate and resolve complaints regarding incorrect debt collection attempts
  • Manage multiple accounts for delinquency and debt collection efforts
  • Locate and contact debtors about outstanding obligations
  • Compile reports on delinquent accounts and report missed payments to credit agencies
  • Send out overdue notices for delinquent accounts or for missed settlement payments
  • Report address changes and maintain files regarding debtors for correct and current contact information
  • Represent the company in communication with partners

Previous experience and qualifications:

  • Minimum of 2 years experience within a debt collection department
  • Understanding of consumer lending, collection functions and/or call centre functions
  • Demonstrated skill in negotiating and resolving conflicts
  • Ability to speak persuasively and listen critically
  • Ability to multi-task and meet tight deadlines
  • Prioritise multiple tasks to ensure the successful completion of each debt collection attempt


Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.