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Collections Advisor

  • Location: Birmingham
  • Salary: £21,000 per year
  • Job Type:Permanent

Posted 20 days ago

  • Sector: Front-Line Talent
  • Contact: Sam Brierley
  • Expiry Date: 15 October 2022
  • Job Ref: SB/19548

​£21,000 + monthly bonus (£26,000 - £39,000 OTE)

Flexible Monday - Friday between 8am-8pm, occasional Saturday 8am-1pm

Working From Home

Are you a strong communicator with experience helping customers on the phone?

If so, we want to speak with you as we are currently looking for experienced candidates with telephone based experience.

This role will involve you dealing with a mixture of calls with customers who are looking for support regarding outstanding payments. We are looking for people with excellent listening skills, people who are strong communicators and can show empathy and really understand the customers situation. If you enjoy helping people and building relationships, this is a great opportunity for you!

Collections Advisor duties:

• You will be receiving and making calls to customers regarding help they will need settling outstanding payments.

• You will handle difficult conversations in a sensitive and professional manner.

• Accurately enter customer payment details into our systems - ensuring these are entered correctly first time around.

• Following processes and guidelines.

• Working in an open plan, contact centre environment – achieving personal and team targets.

• Working collaboratively within a team orientated working environment.

• General administration.

Collections Advisor benefits:

• 2 weeks fully paid training

• Fully remote

• Equipment provided

• Realistic bonuses

• 28 days holiday (including bank holidays)

• Opportunities for progression

• Annual events

The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.

Are you interested in knowing more about this Collections Advisor opportunity?

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Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.