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Client Relations Agent

  • Location: Stockport
  • Salary: 21000 per year
  • Job Type:Permanent

Posted 17 days ago

      Looking for a career not just a job?

Passionate about delivering great customer service?

Like the idea of working in a vibrant, fast-paced environment with a great team?

If the answer to any of these questions is 'Yes', read on to find out about our exciting opportunities, based in our superb offices in central Stockport.

We are one of the leading providers of legal services to the residential property and re-mortgage markets and are passionate about our clients, people and partners.

We're now looking for professional, personable and customer-focussed individuals to join our Client Relations Department. If you have great communication skills, love speaking to people and are interested in a career in legal services, then this may be the role for you!

This is a full-time, permanent role: Monday to Friday, 8.30am - 5pm with flexibility for some home working after an initial office-based training period.

The Role:

Working in our Client Relations Department, you'll be taking inbound telephone calls and providing invaluable assistance to our Conveyancing and Re-mortgage Case Managers. The delivery of excellent customer service at first contact is essential in the client experience, the smooth running of the firm and the reputation of the business.

Key Responsibilities:

- Dealing with inbound telephone calls from clients and third parties whilst maintaining a high level of professionalism and providing excellent customer service.

- Handling a high volume of complex calls.

- Assist with the progression of Conveyancing and Re-mortgage cases

- Carry out general administrative duties to a high standard

- Update cases through the computerised workflow management system

- Work to and maintain Service Level Agreements

- Ensure compliance with company policy

- Any other duties as required by the business

What you'll need:

      Good general education to A Level or equivalent

A background in customer services

Excellent communication skills - both verbal and written

We are an equal opportunities employer and we believe all employees should be treated fairly and equitably. The Company is committed to eliminating discrimination and promoting equality, diversity and inclusion in the workplace including within our Policies and Procedures, and the areas in which it should have influence.