Chargeback & Fraud Analyst

  • Location


  • Discipline:

    Financial Crime & Fraud

  • Job type:


  • Salary:

    £25,000 - £30,000

  • Email:


  • Job ref:


  • Published:

    about 2 years ago

Our client is a leading Fintech who are looking for a Chargeback & Fraud Analyst to join a growing team. The role will be responsible for making sure all chargebacks are submitted correctly and ensuring any regulatory changed are identified and implemented within the business.  

Key responsibilities include:

  • Submit all chargebacks (Fraud and Non Fraud) in line with the MasterCard scheme rules
  • Monitoring MasterCard scheme rules and ensure any changes to the process and/or procedures are identified and updated within the team
  • Act as a point of reference for internal and external customers regarding Fraud and Chargebacks
  • Investigating information provided by customers to determine if they have a valid fraud claim
  • Liaise with customers and/or 3rd parties effectively using investigative interviewing techniques whilst maintaining a high level of customer service
  • Investigate patterns of potential fraud through various controls and act swiftly to mitigate customer and/or detriment
  • Carefully handle fraudulent customers within regulatory standards, including the reporting of fraudulent activity using SARs (Suspicious Activity Reports)
  • Undertake any further duties determined as reasonable and necessary in fulfilment of the role.

Key Requirements:

  • Previous experience working to the MasterCard scheme rules
  • Understanding of financial crime legislation and regulatory requirements
  • Financial services background
  • Strong analytical skills