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Call Centre Team Manager

  • Location: Leeds
  • Salary: £Competitive Salary per year
  • Job Type:Permanent

Posted 22 days ago

  • Sector: Front-Line Talent
  • Contact: Sam Brierley
  • Expiry Date: 04 February 2023
  • Job Ref: SB/19919

​Circa £30,000-£35,000

Monday-Sunday flexible 8am-8pm (1 weekend per month)

Morley, Leeds

Are you an experienced Call Centre Team Manager?

Do you want to join an award-winning business that is growing at a rapid pace with superb career advancement opportunities?

We are searching for experienced Customer Service Team Managers with previous experience working collaboratively with their teams to wield success collectively. We are looking for individuals who thrive off helping and developing their agents. A personable, passionate and people centric individual would be perfect for this role.

Call Centre Team Manager duties:

•Lead and motivate your team on a day-to-day basis to do the right thing for customers and the business.

•Manage the performance of all team members who will be supporting customers through telephony, as well as at times via Digital Messaging and Social Media.

•Remote management experience is desirable

•Accountable for delivering against Service Levels and other Key Performance Indicators

•Delegate tasks to your peers with clear expectations on a daily, weekly and monthly basis

•Develop great relationships with all of the colleagues you will need to work with across our business

•Ensure Quality Assurance is delivered consistently to high standards

Call Centre Team Manager benefits:

•34 days holiday + 5 additional days can be purchased

•Unrivalled pension contribution

•Excellent opportunity for progression

•Free parking

•Hybrid working available (equipment provided)

•Annual bonus

•Paid training

•Healthcare plan

•Store discounts

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.