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Business Services Team Manager

  • Location: Chatham
  • Salary: £55,000 DOE + Benefits per year
  • Job Type:Permanent

Posted over 1 year ago

  • Sector: Front-Line Talent
  • Contact: Joanne Sanderson
  • Expiry Date: 05 December 2022
  • Job Ref: JS/19746

£55,000 DOE + Benefits

Full time, permanent – 35hours between 9am-5pm

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  • Do you have a strong level of Customer Service and Data Analysis?

  • Are you confident in the planning of key scheduled events, communication, and delivery of accurate management reporting?

  • Do you have specialist knowledge of the OECD Common reporting standards (CRS) / Automatic Exchange of Information (AEOI)?

We are recruiting for an experienced Business Services Team Manager to join a fast paced, growing, well-established company based in Chatham.

Team Manager Role:

The key purpose of this role is to support and manage a small team, based in the UK and India, in the development and delivery of assigned governance and oversight for the Groups regulatory reporting activities.

Manager Responsibilities:

  • Provide on-going management, ensuring full compliance to regulatory rules, guidance, and operational key risk indicators (KRI’s).

  • Manage and coach a small support team, in the delivery of agreed schedule of events relating to key regulatory activity across the Groups Savings and Mortgages portfolios.

  • Develop and conduct Risk Control Self-Assessment (RCSA) standards, ensuring all departments are documenting accordingly.

  • Develop effective department SLAs, KPIs and quality standards which are aligned to the agreed intragroup arrangements, ensuring these are relevant and aligned to staff objectives and reporting.

  • Work closely with partners to ensure appropriate control activity and mitigation of risk.

  • Supporting new regulatory reporting requirements by providing expert knowledge and leading on the implementation into BAU; staying up to date with regulatory change, as required by the relevant regulatory bodies.

  • Development and review department training material and workable training documentation for all processes and activities which you are responsible for.

  • Be able to work with a range of stakeholders across the Group and assigned third parties to ensure successful delivery of business activities and controls

  • Act as an ‘Operational Champion’ for core business processes and initiatives to ensure robust standards and practises are in place.

  • Act as an excellent communicator that demonstrates the ability to influence with integrity and trust.

  • Ensures complex messages are understood, actions are fully defined, and new processes embedded.

  • Be seen as a key SME within the business representing area of responsibility in core working and steering groups.

  • Plan, co-ordinate and support with internal and external assurance and audit reviews ensuring deliverables and findings are agreed and addressed timely.

  • Deputise for the Line Manager as business require.

  • Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do.

  • Ensure you fully understand and comply with the organisation’s Data Governance Policies and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed.

  • Line manage all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

  • The role may involve travel to other offices in the UK, to India and to third party sites as business needs require.

Essential Experience & Skills:

  • 2 years recent experience in a risk control self-assessment or quality assurance role, and experience working in a UK Financial Services organisation.

  • Detailed knowledge of HMRC/TISA/AEOI/BBSI retail customer regulatory reporting, knowledge of FSCS (SCV) and access of continuity processes.

  • Detailed knowledge of development and reporting on data quality metrics.

  • Excellent knowledge of governance structures and chairing of committee meetings.

  • Advance skills in managing and communicating with internal and external stakeholders.

  • Excellent understanding of change management principles and governance.

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Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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