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Business Change Analyst – Financial Services

This is a new role and we are seeking applications from candidates who have a Financial Services background and ideally experience in a business process role.

Key Accountabilities

  1. Supporting the production of business cases

Providing appropriate analysis and input to support FS change owners in the creation of the business case, including but not limited to the provision and analysis of relevant data, including problem statements, root cause analysis & options for reviews – trials or proof of concepts

Producing documentation for FS tactical change forums, facilitating meetings where necessary to capture agreed actions/owners, managing and following up to ensure that activities are completed

  1. Gathering, creating and documenting agreed business requirements, process mapping and documenting ‘as is’ & ‘to be’ policies, processes and procedures for FS change

Providing clear and concise documents and maps of existing ‘as is’ flows and processes using appropriate methods, including but not limited to: one-to-one interviews, surveys, job shadowing, analysis or by facilitating information gathering sessions & workshops.

Collaborating with business system analysts (BSA) and subject matter experts (SME) to refine the detailed requirements

Working independently and under the direction of Project Managers to engage with Business Leads and users to define requirements and acceptance criteria

Gathering, creating & documenting business requirements, mapping ‘to be’ processes and flows in line with SRL standards and continuous improvement practices using techniques specified above.

Identifying and analysing gaps between ‘as is’ and ‘to be’ policies, processes and procedures

Supporting FS in the production and maintenance of policies and procedures in a structured and consistent way

Investigating and verifying business requirements, challenging when appropriate to ensure that requirements are fully understood and met

Conducting impact assessments of change, liaising with business areas ensuring clear understanding and visibility of impacts and potential risks

  1. Identifying, developing and implementing effective business readiness planning, ensuring the successful delivery of change across FS

Working collaboratively with Director, FS SLT, Programme/Project Managers, PMO and Business Leads, as directed by Business Readiness and Change Co-ordinator, in creating the business readiness plan

Supporting the Go/No go decisions, ensuring FS is ‘ready’ to implement and has a clear view of known project risks with mitigations, ensuring risk/control owners are documented

Documenting the business change impacts arising from the ‘to be’ business requirements, policies, processes and procedures, liaising with the relevant Business Leads and business change managers, including Standard Operating Procedures and Control Plans, as required

Providing effective hand over of business change impact documentation to the agreed business lead/business change manager

Deputising for FS Business Readiness & Change Co-ordinator, attending project meetings, FS Committee meetings and appropriate forums when required

  1. Supporting Business Acceptance testing activities, ensuring the delivered solution meets the agreed business requirements Providing effective UAT test scripts

Working in conjunction with key colleagues, supporting and delivering the execution of UAT

Supporting the timely and effective defect resolution during UAT

Implementing UAT and hyper care effectively

Knowledge Skills and Experience Required

  • Experienced Business Analyst with a proven and demonstrable track record, experience of working  Financial Services sector
  • Experience of working with one or more change methodologies and practices (e.g. Agile, Waterfall)
  • Extensive working knowledge of MS Office Suite – Word; Excel; PowerPoint; Visio; MS Project; Outlook
  • Ability to deliver in a fast-paced environment and deliver simultaneous change/improvement projects and activities
  • Proven track record in effective facilitation and communication at multiple levels
  • Ability to engage and influence stakeholders at an appropriate level
  • Is analytical, pragmatic and systematic in approach to problem solving
  • Ability to manage conflict and knows when to escalate
  • Able to bring a relevant and effective analytical ‘toolset’ and experience to SRL
  • Ability to analyse requirements and processes and provide solutions, structure and gap analyses in relation to change deliverables

Self-motivated with the ability to work individually and as part of a wider team when required