Bi-lingual Webchat Agents (FRENCH, GERMAN, SPANISH, ITALIAN)
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Location
Bolton
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Discipline:
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Job type:
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Salary:
Starting from £16,000k pa
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Consultant:
#
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Email:
psmith@merje.com
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Job ref:
PSM/15839
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Published:
over 1 year ago
As part of our team you will deliver a truly exceptional service via webchat which leaves every customer feeling that nothing is too much trouble.
The Role
You will engage with customers via webchat and gain a full understanding of their requirements in a skilful and professional manner in line with our quality standards to deliver an excellent customer experience.
In summary you should have/be:
• Good customer service skills
• All specialists language speaker must also be able to communicate fluently in English and their chosen
language
• Excellent customer service skills with the ability to establish the needs of the customer and develop customer relationships
• The ability to empathise and really put yourself in the customer’s shoes
• The ability to be a team player
• Good administrative skills with a keen eye for detail
This position offers the opportunity for either an office based role or home working