Salary: £14 per hour (equal to an annual salary of £22400K plus Holiday pay)

Hours: 40 hours Mon – Thursday 8.30am – 5pm Friday 8.30- 3.30

Start date: ASAP

Responsibilities

- Ensure KPIs and SLAs are achieved as per business expectation

- Liaise with subcontractors/customers to secure service visit dates

- Assign subcontractors to work orders

- Chase outstanding service sheets

- Close work orders

- Obtain quotes

- Raise purchase orders

- General queries via email/phone

Person Specification

Personal Attributes

- Customer orientated

- Excellent communication and interpersonal skills.

- Ability to build strong relationships and influence others.

- Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.

- Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.

- Problem solving mind set.

- Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

- Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.

Competencies

- Customer focus

- Integrity and trust

- Perseverance

- Drive for results

- Action oriented

- Time Management

- Proactive approach

- Organisation Skills

Experience

- Experience of having worked in a results driven customer service environment.

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