Is Efficiency the Enemy of Exceptional Customer Experience?
Join MERJE and Service Economics for an exclusive afternoon exploring the critical link between effectiveness and outstanding customer experiences.
Many businesses strive for efficiency in their 2025 CX strategies, but is this the most effective path to achieving true customer delight? This insightful event will challenge conventional thinking and explore how a focus on "Effectiveness" can:
Significantly reduce Operational Expenditure (OpEx)
Substantially increase Net Promoter Scores (NPS)
Accelerate long-term business transformation
Unveiling Groundbreaking Methodologies
Service Economics, leading CX strategy and operations consultancy, will share their revolutionary "Effective Service" and "Digital Business Twins" methodologies. These innovative approaches provide a powerful framework for:
Redefining service delivery
Optimising customer journeys
Driving continuous improvement
Who Should Attend?
This event is a must-attend for:
Service Leaders
Change Managers
IT Directors
CX Professionals
Anyone involved in shaping and delivering exceptional customer experiences
Event Details:
Date: Thursday, 30th January 2025
Time: 2pm onwards
Location: Swinton Insurance HQ, Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB
Register Now
Don't miss this opportunity to gain valuable insights and connect with industry peers.
This is a limited capacity event. We will be in touch to confirm your space as soon as possible.
