Following an injury during her dancing career, Jo was cabin crew for 11 years. After enjoying the sunshine life, she wanted a change and knew from an early age that she thrived in customer service and building relationships. Holding high personal expectations and being highly organised, Jo is adept at prioritising and delivering results in pressurised environments and is driven to consistently exceed expectations.
Jo now capitalises on her extensive experience in a variety of managerial and customer service roles within the contact centre recruitment arena. As part of the Front-Line Talent team, she focuses on entry level positions right through to team manager roles across customer experience, sales and telesales, administration, collections, recoveries and more.
Within the first week, I felt welcomed and encouraged to be the best I can be with heaps of support. No question is a stupid question, and I ask a lot! It’s an adult culture from the minute you arrive, which is refreshing, and no micro-management allows you to make the role your own.
Loves & Loathes
Jo loves her family and her dog - Meg, hot yoga, walking and sleep. She loathes avocado, bad time keeping, bad manners, and always being cold.