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The problem

A Manchester-based FinTech approached MERJE to help find the best talent across a range of levels, from management positions to entry-level Contact Centre agents. While MERJE’s Customer Contact division focused on the senior roles, MERJE Front-Line Talent focused on finding the organisation 12 people with experience of multi-channel Contact Centres. The Candidates did not need to have Financial Services experience but could come from all sectors, with the intention that the new employees would shape the future of their Customer Service department.

The solution

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