MERJE CCMA, Customer Contact
MERJE and the Call Centre Management Association (CCMA) are hosting the 'Top tips for attracting and retaining talent' Networking Event taking place on 31st January 2019 in Manchester.
As contact centres have evolved to support customers in the digital world, the skills and experience required to deliver great customer experiences has also expanded. Attracting the right talent with the right attitude – and then holding on to those people is becoming more challenging.
Join us for a few hours at the end of your working day to hear from industry experts and CCMA award winning members who will share their top tips on this important topic.
Winner of the UK National Recruitment team, BGL will share how their story and how they are using innovative ways to recruit
MERJE will deliver an insightful session on how to recruit top talent
Deborah Bulcock Coaching & Consulting will deliver an insightful and interactive session on how to retain and nurture top talent
Provide the opportunity to network with your industry peers to share experiences
Time: 4:30 pm - 7:30 pm
This event is now full so we are unable to accept any more registrations.