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MERJE ECCCSAs, CCMA, Customer Contact...

Alex Kelly from our Customer Contact team writes about his experiences joining the European Contact Centre and Customer Service Awards 2017…

The Countdown has begun for the winners to be announced at the European Contact Centre and Customer Service Awards and the judging is almost complete.

As a sponsor of these awards the Consultants here at MERJE have the privilege of going on site with the lead judges to observe the process and gain an insight into the amazing work that the industry leaders across Europe are doing.

Darragh, Neil, Sam and I have all been on judging visits this year and have seen just why these Contact Centres are industry leaders. These businesses aren’t just doing well, they are showing how you can engage colleagues, work effectively and amaze your customers.

Read more here